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• Analyze & Identify the Incident
• Find the Root Cause of the Incident
• Identify Indicators of Compromise
• Make Recommendations for Mitigation/Remediation
• Execute Necessary Actions
• Communicate with the Customer
• Follow Incident Response Process
• Implement Multi-Factor Authentication
• Educate Employees on Spotting Phishing Techniques
• Use URL Defense Feature to Block Malicious Links
• Quarantine Email & Attachments
• Block the URL
• Scan the Affected Device with Antivirus
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